https://www.youtube.com/watch?v=9WP5vzkhtn0

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Go to page 21 where the writing task starts and write one of the letters (page 22 or 23)

You have 30 minutes to complete this task:

 https://telc.hu/documents/10186/47371/telc_english_b2/308b6a08-2d49-407c-9691-969e6ab0fb13

letter of complaint sample:

https://www.consumeraffairs.nt.gov.au/ForConsumers/ComplaintsAndDisputes/Documents/letter_of_complaint_requesting_a_remedy_for_faulty_goods.pdf